TERMS OF SERVICE (TOS)

Use of Lineage Hosting's services constitutes acceptance and agreement to Lineage Hosting′s AUP (Acceptable Use Policy) as well as Lineage Hosting′s TOS (Terms of Service). From herewith in this TOS, AUP, and SLA and other documents, the usage of “us”, “we”, “our”, “ours” shall constitute reference to Lineage Hosting, the usage of “you”, “your”, “they”, “them” shall refer to the Client / customer of Lineage Hosting.

ACCEPTANCE OF CONTRACTUAL AGREEMENT

1. Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by Lineage Hosting, that you are agreeing to our TOS, AUP, and SLA. No Modifications of said contract by customer is allowed.

2. Lineage Hosting will provide, and Customer will purchase and pay for, the services, and service fees specified in the order for the applicable service description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, SLA, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

3. In connection with any hosting services, if Customer′s actual bandwidth usage in any month exceeds allotted amount, specified in Customer′s contract, Customer will pay Lineage Hosting any additional fees as specified in the Service Description within three (3) days of invoicing period. Any bandwidth overage bill not paid within three (3) days of invoicing will be subject to the server and services to suspension.

WHAT MAY NOT BE HOSTED ON OUR NETWORK

Illegally posted materials will not be tolerated on our network. These include:

Copyrighted Software
Child pornography
Pornography
Credit Card Fraud Information
Copyrighted media, includes but not limited to: Video, Music, TV, Radio

If you find any of the above materials hosted on one of our web servers, please report to abuse@lineagehosting.com.

Additionally, we reserve the right to ban the use of applications which allow the proliferation of unsolicited email from our network, or which decrease the performance of our servers thus bearing on the quality of service we may provide to other customers.

Network Uptime is the total time in a calendar month that Lineage Hosting network is available through the Internet, provided that Client has established connectivity. Lineage Hosting takes responsibility for network availability within their network, however, we cannot be held liable for upstream problems outside of our network. Our guarantee is that our network will be available to Clients free of Network Outages, that render 100% packet loss, 99% of each calendar month

Network Outages or Unscheduled Downtime is any unplanned or unscheduled interruption in service availability during which Client is unable to access the services as described in the section titled “Network Uptime” above. A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in Lineage Hosting′s network as confirmed by Lineage Hosting. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.

Scheduled Downtime is any Lineage Hosting scheduled interruption of services, for the purpose of network upgrades, or replacement of any equipment in order to provide for you better service. Scheduled Downtime occurs during notified downtime periods, with as much advance warning as possible via e-mail with a minimum of 12- 24 hours notice.

SLA NETWORK VIOLATION CREDIT

Performance Credit exclusions:

The following are excluded from the monthly calculation of Service Availability:

Scheduled downtime
Problems outside of Lineage Hosting network (upstream providers, or Client′s inbound connection) not effecting 100% loss to our network
Interruptions or failure of individual service caused by Client, their employees, Client′s customers, etc. to their service. These include inaccurate configuration, 3rd party software, Client abuse or over utilization of resources, hacked servers, attacks, exploits, server hardware failures or other users on server to cause the server to overload which may cause downtime. We will do our best to remove such offenders immediately.

Establishment of this service is contingent upon receipt of payment from Customer to Lineage Hosting. Subsequent payments are due on the anniversary date of the month for that month′s service, unless customer requests all monthly payments to be consolidated to one specific billing date. Any additional services relative to a primary hosting account, will be prorated to the primary hosting account′s monthly recurring billing date, along the following guidelines of prorating methodology: (total monthly fees/ 30) * number of days to monthly recurring billing cycle. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.

PAYMENTS AND FEES

Payment is due on the defined monthly recurring billing date of each month. Credit cards that are declined for any reason are subject to a $10.00 declination fee. Service will be interrupted on accounts that reach 10 days past due. Service interrupted for nonpayment is subject to a $200.00 reconnect charge. Accounts not paid by due date are subject to a $7.95 late fee. Accounts that are not collectible by Lineage Hosting will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee of not less than Fifty Dollars ($50.00) nor more than One Hundred Fifty Dollars ($150.00.)

DELINQUENT ACCOUNTS

Lineage Hosting may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.

ACCOUNT CANCELLATION

All requests for canceling any service / services must be made in writing with at least 15 days notice but not more than 30 days prior written via email to sales@lineagehosting.com Include your domain name and the last name of the card holder of the credit card in your email.

REFUNDS AND DISPUTES

All payments to Lineage Hosting are non refundable. This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs, in Lineage Hosting discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.

30 DAY MONEY BACK GUARENTEE

All hosting plans come with a 30 day money back promise. If for whatever reason we fail to satisfy your needs and you are within the first 30 days of your hosting accout, we will fully refund your money. All we ask is you give us a reason so this will help us improve as a company.

Hardware replacement will occur within 1 - 8 hours of the reported problem, Lineage Hosting will refund 5% of the monthly fee per additional 8 hours of down time (up to 100% of customer′s monthly fee). In order to reduce replacement hardware downtime, we keep a small quantity of pre-built systems on hand to swap out Hard disks, so that your server can be back up in the shortest amount of time. For hard disk failures, we keep pre-installed drives with our standard partitioning for immediate deployment. In order to request an SLA hardware violation credit, you must email sales, within 10 days of reported violation, at: sales@lineagehosting.com. SLA violations will be reviewed by our personnel Monday - Friday 9AM to 5PM CST.

*Hardware SLA violations do not cover network violation*